A powerful analytical tool for business owners to visualize customer engagement and service metrics. It aggregates data from various consumer touchpoints to provide actionable insights.
Business owners had access to raw data but no way to visualize trends or make informed decisions about service optimization in real-time.
Developed a cross-platform mobile dashboard using React Native charts. The HapiJS backend aggregates and caches complex analytical queries, allowing for near-instant loading of daily/weekly/monthly reports.
Monolithic modular API using HapiJS for stability. Data aggregation pipelines run on MongoDB replicas to avoid locking the main database during heavy read operations.
Secure authentication.
Overview of critical KPIs loaded from cache.
User selects specific date range; API executes aggregation pipeline.
Report generation job scheduled.